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Shipping & Returns » Returns & Exchanges

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can send it back. Simply return the item for exchange, refund, repair, or credit.


If you have any questions about our guarantee, please, email us at admin@annaliviajewellery.com

Returns and Exchanges

Returns and exchanges can be made in the following manners

Returning by Mail

Within Canada

  • Return items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post.
    Please Note: We cannot accept CODs or courier deliveries.

From outside Canada

  • Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Canadian Goods returning” on the outside of the package.Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused.
  • Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Mail Returns to this Address:

AnnaLivia , Suite 602, 55 Queen Street East, Toront0, ONT. M5C 1R6